Product Design for Fittara

Fittara is a no-code, Shopify-like platform designed specifically for boutique owners.

Summery

About Fittara

Fittara is a no-code, Shopify-like platform designed specifically for boutique owners. It empowers them to create beautifully branded eCommerce websites and gives their customers the ability to try on clothing virtually using 3D avatars based on their own body measurements or selfies.

Company

VoidStarExperience

Pune, India.

My Role

As the Product Designer for Fittara, I led the end-to-end design process, translating a bold product vision into a user-friendly, high-conversion digital experience for boutique owners and their customers. This role demanded a blend of strategic thinking, user advocacy, visual creativity, and close collaboration with engineering.

Key Responsibilities

Product Strategy & UX Direction
User Research & Empathy Mapping
Experience Design
UI Design & Design Systems
3D Integration UX
Cross-functional Collaboration

User Personas

Sunita Verma

Boutique Owner – specializes in handmade chikankari suits

Age

47

Location

Lucknow, India

Education

High School

Family

Lives with husband and two grown children

Sunita has been running her boutique from home for over 15 years, relying mostly on word-of-mouth and loyal walk-in customers. Her embroidery work is beloved for its authenticity, but she struggles to keep up with modern trends in retail. With younger clients moving to online shopping, she’s eager to go digital — if only it weren’t so confusing. She dreams of reaching NRI customers who miss Indian handwork but finds Shopify and Instagram overwhelming.

Goals

  • Take her boutique online without needing technical help
  • Simulate her fabric designs on suits to show clients
  • Expand reach to customers outside her city and even abroad
  • Maintain the personal, handmade feel of her boutique online

Painpoints

  • Zero coding or website experience
  • Doesn’t know how to photograph or showcase products online
  • Fear of getting scammed by tech or logistics partners
  • No trusted tech-savvy team for support

Behaviors

  • Uses WhatsApp and YouTube on her phone
  • Asks family for help with posting on Facebook
  • Prefers speaking in Hindi over English
  • Sells mostly through referrals and repeat customers

Ananya Das

Product Manager

Age

28

Location

Bangalore

Education

B.Tech in Computer Science

Family

Lives in Bangalore with her husband

Ananya is a full-time product manager working at a fast-paced tech company. She prefers shopping online due to her tight schedule, but she’s often disappointed by clothing that doesn’t fit or look the way she expected. She wants more control and personalization when shopping online, especially for ethnic wear.

Goals

  • Buy ethnic wear online that fits her body perfectly
  • Avoid visiting local tailors or stores
  • Preview how garments will look on her body before buying
  • Minimize returns and post-purchase disappointment

Painpoints

  • Generic model photos don’t reflect her actual fit
  • Often unsure about fabric quality and silhouette online
  • Doesn’t trust sizing charts or product images alone
  • Returns are frustrating and time-consuming

Behaviors

  • Shops late at night or during weekends
  • Reads reviews and checks product videos before purchasing
  • Shares wishlists with friends for feedback
  • Prefers platforms that feel intuitive and intelligent

Sanjay Mehta

Boutique Manager

Age

42

Location

Surat

Education

Diploma in Textile Technology

Family

Lives with his wife, elderly parents, and teenage son

Sanjay runs a family-owned fabric store in Surat that’s been serving loyal walk-in customers for over two decades. With growing online competition and customer expectations shifting, he wants to modernize their store by moving online. However, his limited tech skills and small team make it challenging to take the digital leap alone.

Goals

  • Digitize inventory and showcase premium fabrics
  • Compete with larger eCommerce players
  • Make online operations manageable for his small team
  • Maintain the personal customer touch, even online

Painpoints

  • No dedicated technical staff
  • Poor photos don’t represent the fabric’s richness
  • Struggles with traditional eCommerce platforms
  • Hesitant about managing orders, returns, and payments digitally

Behaviors

  • Depends on word-of-mouth and regular customers
  • Uses WhatsApp to send fabric photos and take orders
  • Attends local trade expos for networking and sourcing
  • Open to change, but prefers simple, guided tools

Riya Kapoor

Solo Boutique Owner

Age

30

Location

Jaipur, India

Education

Bachelor’s in Fashion Design, Pearl Academy, Jaipur

Family

Lives with her parents and younger sister

Riya runs a small but growing handmade ethnic wear boutique in Jaipur. She’s passionate about craftsmanship and wants to bring her collection to customers outside her city. While she’s comfortable using social media tools like Instagram and Canva, she finds traditional eCommerce platforms complex and time-consuming. She's looking for a no-code solution that lets her build a strong digital storefront without hiring a developer.

Goals

  • Expand reach beyond her local customer base
  • Set up a digital store independently
  • Let online shoppers visualize garments before buying
  • Reduce product returns through better customer understanding

Painpoints

  • No coding or web development knowledge
  • Traditional website builders feel overwhelming
  • Frequent returns due to sizing uncertainty
  • Struggles to show the true beauty of her garments online

Behaviors

  • Posts regularly on Instagram to showcase new arrivals
  • Designs marketing content on Canva
  • Uses DMs and WhatsApp to confirm orders manually
  • Browses competitor boutiques to stay updated on trends

Empathy Maps

Says

  • I want to sell online, but I’m not good with technology.
  • My customers ask me for more photos or videos of the product.
  • I don't have time to learn how to build a website.
  • I just need something simple that works.

Thinks

  • Will I be able to manage an online store by myself?
  • What if I make a mistake and mess something up?
  • I wish customers could try things virtually before buying.
  • I don’t want to rely on someone else every time I need help.

Does

  • Shares product images via WhatsApp
  • Writes down orders in a notebook
  • Asks her nephew to upload pictures to Instagram
  • Manages everything manually, including packaging and delivery

Feels

  • Overwhelmed by technology
  • Frustrated with lost sales due to lack of online presence
  • Hopeful when she sees others succeed online
  • Curious but cautious about digital platforms

Says

  • I don’t trust size charts — they’re always off.
  • I wish I could see how the outfit looks on me before buying.
  • I don’t have time to go shopping or deal with returns.
  • Generic model photos don’t help me decide.

Thinks

  • Will this really fit me the way it looks in the photo?
  • The return process is such a hassle — I’d rather avoid it.
  • I wish shopping online was more personalized.
  • I’m okay paying more if I know it’ll fit and look right.

Does

  • Uploads selfies and body measurements on platforms she trusts
  • Shops mostly on weekends or late at night
  • Scrolls through reviews and user-generated content before buying
  • Shares options with friends before making a decision

Feels

  • Anxious about sizing and fabric quality
  • Frustrated when clothes don’t match expectations
  • Relieved when a platform offers virtual try-ons
  • More confident and loyal to brands that offer a personalized experience

Says

  • I want to take my store online, but I’m not tech-savvy.
  • My son usually helps me with anything digital.
  • Big brands are taking all the customers — we need to catch up.
  • The fabric looks better in person than in photos.

Thinks

  • Will I be able to manage an online business on my own?
  • What if I make a mistake and lose customers?
  • We’ve survived this long — but we need to adapt now.
  • I hope there’s an easier way to show off my fabric quality.

Does

  • Manages walk-in customers personally
  • Uses WhatsApp to share photos and confirm orders
  • Attends trade shows to stay connected in the industry
  • Relies on his son to upload product photos and manage social posts

Feels

  • Overwhelmed by complex tools
  • Proud of his legacy business
  • Anxious about being left behind in the digital race
  • Hopeful about modernizing if the right support exists

Says

  • I want to reach more people beyond my city.
  • I need a proper store, but I can’t code.
  • Returns are high — customers say the fit isn’t right.
  • I’ve designed everything myself — I just need a platform to showcase it.

Thinks

  • I wish there was a simple way to create a good-looking website.
  • Hiring a developer is expensive and time-consuming.
  • Will customers trust my brand without trying clothes on?
  • If I could show how my designs actually look on people, I’d get more orders.

Does

  • Posts product photos and reels on Instagram
  • Uses Canva for designing banners and social media creatives
  • Packs and ships all orders manually
  • Answers customer queries through DMs and WhatsApp

Feels

  • Empowered but stretched thin
  • Frustrated with limitations of Instagram-only selling
  • Motivated to grow and build a recognized online brand
  • Excited by tools that help her look more professional without hiring a team

Key UX Features

Boutique Storefront Builder

Drag-and-drop editor with live preview
Auto-layout product grid
Theme presets for aesthetics (e.g. Elegant, Boho, Streetwear)

3D Avatar Generation

Users upload 3-angle selfies or enter measurements
AI generates realistic 3D human model
Garments auto-fit to avatar in real-time

Interactive Product Page

“Try in 3D” CTA
Toggle between 2D gallery and 3D simulation
Add to cart from 3D preview

Boutique Storefront Builder

Track inventory, view orders, upload 3D clothing files
Customer insights & engagement tracking
Custom analytics on try-on conversions

Dashboard Wireframes

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