Product Design for Taglo

Taglo is a a collaboration app for social media influencers and brands

Summery

Mission

Taglo's mission is to revolutionize influencer marketing by connecting brands and influencers seamlessly through AI-powered precision. They aim to create a collaborative platform where creative ideas flourish, meaningful partnerships thrive, and every brand’s story finds its perfect voice.

Company

Taglo

Delhi, India.

My Role

As a Product Designer, I built Taglo's MVP from scratch – I took the mobile app through all stages of the UX design process and got it ready for launch. I also designed a brand identity which creates a holistic, consistent representation of their business that aligns with their values and goals.

Key Responsibilities

Design Strategy
Problem Solution
Information Architecture
Empathy Mapping
Usability Testing
User Flow
Prototyping
Wireframes
Competitive Analysis
Visual Design
User Research
User Persona

Problem Statement

Social media influencer marketing is a marketing strategy that uses endorsements and product mentions from influencers to promote a brand's products or services.

The global influencer marketing market was valued at $21.1 billion in 2023 and It's expected to grow to $139 billion by 2031.    
Yet there is no platform for brands to get the perfect influencer that can represent their brand and also there is no way for influencers to get the brands that they want to collaborate with. It all currently works on cold messaging / DMs.

Taglo is the app where it recommends best influencers that are fit for the brand studying  social accounts of influencers using AI algorithms. It also provides a platform where brands can post a marketing project for their products or themselves and an interested influencer can reach them for that particular project. Moreover, it provides platform for influencers to pitch their idea to the brand they want to collaborate with and create content around it.

Source: Statista

Design Thinking Process

My design thinking process is a non-linear, iterative method for solving problems by understanding users, challenging assumptions, and creating innovative solutions.

Empathize

Research . User Interviews . Survey

Define

User Persona . Journey Map . Empathy Map

Ideate

Brainstorming . Card Sorting . User Flows

Prototype

Wireframes Visual Designs . Prototypes

Test

Usability Check . Survey Insights . Improvements

Qualitative Research

Empathize

Qualitative UX research is a research methodology used to answer questions and understand the motivations, thoughts, and attitudes of a target audience. In Taglo UX case study, this research provided rich insights on brand and influencers pinpoints. The process they have to go through during collaborating. These insights won’t have shown up into any quantitative research

Interviews & Insights

Empathize

Interview Questions


As an Influencer, if you want to collaborate with a brand, what is your current process?

As an Brand, if you want to collaborate with an influencer, what is your current process?

How much time does it take for a brand to usually find the influencer who is best fit to endorse the product?

What is the process a brand goes through to find an influencer?

Do the collaboration posts happen on time & if no what are the reasons?

How do you track your social media statistics after certain collaborations?

As an influencer, do you have the freedom to choose the brand that you want to work with?

How long does a brand take to respond to you?

Insights


The current process for a brand to approach an influencer generally includes 4 steps: Research, Shortlisting and Outreach, Negotiation & Agreement, Content Planning.

It generally takes 1-3 weeks to find right influencer.

Generally, posts happen on schedule, but occasional delays occur due to unforeseen circumstances.

Brands rely on tools like Google Analytics, Instagram Insights, and third-party platforms like Sprout Social or Hootsuite to track post-performance, including reach, engagement rate, impressions, and audience demographics.

Brands usually don’t reply to the cold proposals sent by the influencers.

User Personas

Elara Wren

social media influencer

Age

25

Gender

Predominantly female

Interests

Skincare, ethical beauty, sustainable living, self-care routines

Values

Eco-consciousness, transparency, and authenticity

Elara Wren is a passionate social media influencer focused on sustainable beauty, wellness, and self-care. With a background in environmental studies and a love for clean beauty, Maya uses her platform to promote eco-conscious choices. She’s known for her transparent and relatable content that encourages her audience to adopt ethical lifestyle practices. Maya’s followers trust her product recommendations and value her honest reviews, making her an ideal partner for brands with a strong commitment to sustainability.

Goals

  • Promote Ethical Brands: Collaborate with brands that align with her values of sustainability, cruelty-free practices, and transparency.
  • Provide Value to Followers: Ensure each partnership brings genuine value to her audience by offering practical, high-quality products.
  • Build Long-Term Partnerships: Form enduring relationships with brands that value a shared commitment to sustainability and ethical practices.

Painpoints

  • Finding Aligned Brands: Identifying brands that share her commitment to eco-conscious values and transparency.
  • Streamlining Negotiations: Navigating the negotiation process efficiently, especially when working with brands that require extensive back-and-forth on terms.
  • Maintaining Authenticity: Selecting collaborations that allow her to maintain her authentic voice without compromising on content quality.

Behaviors

  • Elara enjoys producing content that reflects her values and feels true to her personality. Partnering with aligned brands allows her to create content she’s genuinely passionate about, which keeps her motivated to innovate and engage her audience authentically.

GlowLab Skincare

Skincare Brand

It is a mid-sized, cruelty-free skincare brand dedicated to providing high-quality, sustainable products for health-conscious consumers.

Goals

  • Boost Brand Awareness: Increase brand recognition among millennials and Gen Z through authentic partnerships.
  • Drive Product Sales: Generate traffic to GlowLab’s online store and increase conversions with trackable codes and links.
  • Educate Audience: Communicate the unique benefits of GlowLab’s natural and cruelty-free products, establishing trust and credibility.

Painpoints

  • Finding the Right Fit: Identifying influencers who share similar values and can convey the brand’s mission authentically.
  • Managing Timelines: Ensuring collaboration posts are scheduled and published on time to maintain campaign momentum.
  • Tracking and Measuring ROI: Accurately tracking the effectiveness of influencer campaigns and linking them to sales, engagement, and brand awareness.

Behaviors

  • GlowLab is motivated by the time-consuming and resource-intensive process required to initiate their social media marketing campaigns. Significant time and resources are dedicated upfront, and they are eager to streamline this process, reducing costs and time spent so they can focus more on their customers

Empathy Maps

Says

  • I want to partner with brands that genuinely align with my values of sustainability and transparency.
  • It’s important that my audience finds value in the products I promote.
  • I prefer long-term partnerships with brands committed to ethical practices.
  • Finding the right brands and navigating negotiations can be time-consuming.

Thinks

  • Does this brand truly embody the values I promote, or are they just hopping on the sustainability trend?
  • How can I make the negotiation process smoother and less time-consuming?
  • I need to ensure the products I endorse are genuinely beneficial to my audience.
  • It’s crucial to maintain my voice and integrity, even when partnering with brands.

Does

  • Researched brands with strong commitments to eco-consciousness and ethical practices.
  • Engaged with her followers, sharing honest reviews and insights on sustainable beauty and wellness.
  • Streamlined her content to maintain authenticity, focusing on products she genuinely believes in.
  • Created long-form content on YouTube, offering in-depth reviews to educate her audience.

Feels

  • Inspired by the opportunity to educate and empower her audience toward sustainable choices.
  • Frustrated with the back-and-forth of negotiating brand partnerships.
  • Passionate about staying true to her values and only promoting brands that reflect her eco-conscious beliefs.
  • Satisfied when she finds brands that align with her vision, allowing her to produce content authentically.

Says

  • We need to boost brand awareness and connect with millennials and Gen Z authentically.
  • Finding influencers who align with our brand values is challenging.
  • Tracking ROI is essential to know if our influencer campaigns are working.
  • We want to educate our audience about the benefits of natural and cruelty-free products.

Thinks

  • Is this influencer genuinely a good fit for our brand, or are they just looking for a partnership?
  • We need a faster way to identify the right influencers and manage collaborations.
  • How can we be sure that our influencer campaigns are leading to actual sales and engagement?
  • It's difficult to keep campaigns on track without an efficient system.

Does

  • Researched and shortlisted influencers who appear aligned with the brand’s mission of sustainability and cruelty-free practices.
  • Set up tracking mechanisms, like using trackable codes and links, to measure campaign effectiveness.
  • Communicated clear timelines and expectations to influencers to ensure posts are published on schedule.
  • Worked on content that highlights the unique benefits of GlowLab's products to build trust and credibility.

Feels

  • Frustrated by the time and resources needed to manage influencer campaigns and keep everything aligned.
  • Concerned about authenticity and finding influencers who genuinely share GlowLab's values.
  • Motivated to build stronger connections with health-conscious consumers and grow the brand's reputation.
  • Hopeful that streamlining the process could free up time to focus more on customers and less on campaign logistics.

User Flows

Ideate

Wireframes

Once we had a structure in place, we moved onto wireframes where we explored how each screen would be laid out. This allowed us to quickly sketch out different user flows without having to spend too much time thinking about visual design of those screens.

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